Verilink WANsuite 5650 (34-00314.E) Product Manual Instrukcja Użytkownika Pobierz pdf (Strona 11)

Preface xi

If these toll-free numbers are not supported in your dialing area, you may call

Verilink by direct dialing 1-256-327-2001.

E-mail

You can request sales and marketing information or pose a technical support

question about your Verilink product by contacting us at the e-mail addresses

provided below. Verilink will respond to e-mailed requests for support during

regular business hours (8

–5

CST, Monday–Friday).

•

Sales and Marketing: info@verilink.com

•

Technical Support: support@verilink.com

Internet

Access the latest networking information on Verilink’s Internet Web site by

entering our URL into your Internet browser:

http://www.verilink.com/

This service features information about Verilink products, customer service,

technical support, latest news releases, and more.

Returning a Unit to Verilink

If for any reason the Buyer must return a Verilink product, it must be returned

to the factory, shipping prepaid, and packaged to the best commercial standard

for electronic equipment. Verilink will pay shipping charges for delivery on

return. The Buyer is responsible for mode and cost of shipment to Verilink.

The Buyer must have a Return Material Authorization (RMA) number marked

on the shipping package. Products sent to Verilink without RMA numbers will

be returned to the sender, unopened, at the sender's expense.

A product sent directly to Verilink for repair must first be assigned a Return

Material Authorization (RMA) number. The Buyer may obtain an RMA

number by calling the Verilink Customer Service Center at 1.800.926.0085,

extension 2282 or 2322. When calling Verilink for an RMA, the Buyer

should have the following information available:

•

Model number and serial number for each unit

•

Reason for return and symptoms of problem

•

Purchase order number

•

Name and phone number of person to contact if Verilink has questions

about the unit(s).

A return address will be provided at the time the RMA number is issued. The

standard delivery method for return shipments is Standard Ground for

domestic returns and International Economy for international returns (unless

otherwise specified).

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